Customer Service Specialist (Consumer Goods Project)

Job Description

Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
We have the perfect opportunity for you!

Your future project: join our German Customer Support team.

As a Customer Service Specialist in this project, your daily responsibilities will include:

• Deliver high-quality customer support via phone and email, handling inquiries related to products, orders, deliveries, returns, and after-sales support
• Provide accurate, complete, and timely information by following established processes and product guidelines
• Take full ownership of customer requests, ensuring efficient resolution, clear communication, and proper follow-up
• Build strong relationships with customers by responding in a courteous, friendly, and professional manner that reflects the brand’s values
• Identify customer needs and offer appropriate solutions, contributing to customer satisfaction and brand loyalty
• Consistently meet or exceed quality standards, compliance requirements, and productivity targets
• Create outstanding customer experiences that enhance trust in the brand and pride within the team
• Follow management guidance while proactively sharing feedback and improvement ideas to optimize customer service processes

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (at least B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate or willing to relocate to historic Athens, Greece

Go further with the company

What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning & career development opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)