German Customer Advisor
Job Description
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in historic Athens?
We have the perfect opportunity for you!
Your future project: join our German Customer Support team.
As a customer service specialist in this project, your daily responsibilities will include:
- Deliver top-tier customer support via phone and email, addressing a variety of inquiries and issues
- Provide accurate, complete, and timely information by following established procedures
- Take full ownership of customer queries, ensuring prompt resolution and follow-up
- Build strong rapport with customers, responding to their questions in a courteous, friendly, and professional manner
- Consistently meet or exceed customer service quality standards, compliance guidelines, and productivity targets
- Create outstanding customer experiences that are both valued by our clients and a source of pride for our team
- Follow management directions while actively offering feedback for process improvement
To succeed in the role, you will need to have:
- Native or proficient level of German (C2)
- Intermediate level of English (at least B2) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate or willing to relocate to historic Athens, Greece
Go further with the company
What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages and stability
- Fully paid training
- Permanent contract
- Private healthcare
- Continuous learning & career development opportunities
- A safe, friendly, diverse, supporting and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
- EverBetter wellness program (Fitness room in our premises & Personal Trainer)